Refund policy

At The Silk Transit, every product is made to order. We strive to ensure that every order meets our quality standards.

Returns

We currently do not accept returns or exchanges for:

- Incorrect size selected by the customer.
- Change of mind after placing the order.
- Minor color variations due to different screen settings.

Please refer to our size guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

- Your order number
- Clear photographs of the product
- A brief description of the issue

After verification, we will offer a replacement or refund where applicable.

Refunds

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.